Refund Policy
Last updated October 7, 2026
We would rather you leave happy than stay unhappy. Here is how trials, cancellations and refunds work.
Free trial
Every new account starts with 14 days free on the plan you pick. You add a card to start, and nothing is charged until the trial ends. On day 15 your first payment is taken for that plan. Cancel from the Manage billing button in Account before then and you pay nothing.
Cancelling
Cancel any time from the Account screen. You will not be charged again, and you keep access until the end of the period you already paid for. There are no cancellation fees.
Refunds
- If you were charged by mistake, for example a renewal after you meant to cancel, write to us within 14 days of the charge and we will refund it.
- If you subscribed to a yearly plan and change your mind within 14 days of that payment, we will refund it in full.
- Beyond that, we do not give partial refunds for unused time on a monthly or yearly plan, but if something went wrong on our side we will make it right.
- Extra Boss seats are adjusted on your next bill rather than refunded separately.
Refunds go back to the card you paid with and usually appear within 5 to 10 business days.
How to ask
Email clientcare@gettada.me from the address on your account with the date and amount of the charge. A real person replies, usually within two business days.